Returns

How do I return an item?

The easiest way is to contact our customer service. Items must be in perfect condition, original packing and with their corresponding receipt. 

How long do I have to return an item?

Returns can be made within 14 days from date of purchase.

Do I have to pay anything to return my items?

The charges of the returns depend on the country where the items were delivered to.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. 

Remember that payments to your credit card always depend on your bank/building society.

What should I do if the refund amount is incorrect?

Contact our customer service. We will solve the problem as soon as posible.

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